Components of Knowledge Systems

Comp starnts of a intimacy counsel dust A familiarity focus System (KMS) refers to either a technology-based or non-technical interconnected group of functions t assume have behaviour t lid en suitables or facilitates either (or a combination of) the discovery, capture, integration, sharing or lecture of the fellowship take by an constitution to meet its objectives. It can comprise a element of a Knowledge circumspection initiative or dodge to improve the utility of an nerves intellectual capital. A noesis management dodge of rules is inhitherntly a soft open system. This manner that boundaries argon permeable and difficult to position.What whitethorn be useful to one person in one fragmentize of an organic law whitethorn be null to someone else in another department. any(prenominal) association management initiative must thitherfore get clear achievable goals that deliver benefits to the organisation, or a sub-set of the organisation, and take into account use r and stakeholder requirements. The key classula is that it must be useful and solve a problem. A victoryful knowledge management system is founded on a clear understanding of ? ? ? ? ? what the organisation considers to be organisational knowledge what the organisations knowledge goals argon here knowledge resides in an organisation, and its form what knowledge components must be managed and finally the abruptly central role of deal in every system. The essential components of a Knowledge Management System can be seen in the model at Figure 1. Figure 1. characters of a Knowledge Management System The following table describes the components of a KMS. Component Description 1. Strategy A KMS should be part of a strategy that identifies the key selects and issues deep down the organisation, and provide a framework for addressing these. 1. 1. ProblemA problem or opportunity facing the organisation inevitably to exist. W hat specific worldview justifies the existence of a KM s ystem? (What point of view cods this system significant? ) 1. 2. Purpose / objective A KMS should have an univocal Knowledge Management objective of some role such as collaboration, sharing good make or the like. 1. 3. Policy Any KMS should be link up to an organisational policy 1. 4. Governance Any KMS must be managed properly and a governance framework that articulates roles and responsibilities is a necessary part of a KMS. 1. 5. CultureThe culture, values and beliefs of the people within an organisation affects the way in which they whitethorn be receptive to a KMS. 1. 6. Risk W hat are the risks within an organisation to the success of a KMS? 2. Actors People are central to any(prenominal) KMS and there are different participants with differing backgrounds and experiences. There are a number of roles to await emerge a range of activities involved in an effective KMS. 2. 1. possessor W ho owns the logical argument process and has the federal agency to abolish this s ystem or change its measures of carrying into action? 2. 2. Source W ho/what currently holds the knowledge and where does it reside? . 3. Clients W ho are the beneficiaries of this particular system? (Who would benefit or suffer from its trading operations? ) 2. 4. Managers W ho is responsible for implementing this system? (Who would carry out the activities which make this system work? ) 2. 5. Enablers W ho else needs to be involved to make the knowledge system work such as IT administrators or HR run on staff 2. 6. limit Spanners Those people who connect workgroups in the organisaiton 3. Infrastructure nearly KMSs ordain require some form of radical to enable the system to function. 3. 1. FacilitiesW hat facilities are postulate to support the KMS function? 3. 2. Equipment W hat equipment is essential to enable the KMS to function effectively? 3. 3. Repositories W here will the KMS store any information or knowledge? 3. 4. Instruments There may be a series of instruments, tools or templates demand to support the capture, mental institution and sharing of the corporate knowledge . This might overly include directories, taxonomies or ontologies. 3. 5. Software Any software program solutions that enable or comprise the KMS 3. 6. Networks The social or electronic networks that enable a KMS . 7. Hardware Is there are requirement for any additional hardware 4. Functionality KMSs are developed to support and enhance knowledge-intensive processes, tasks or projects of e. g. , creation, construction, identification, capturing, acquisition, selection, valuation, organization, linking, structuring, formalization, visualization, transfer, distribution, retention, maintenance, refinement, revision, evolution, accessing, retrieval and last but not least the application of knowledge, also called the knowledge life cycle. 4. 1. LogicA KMS may be based on some underpinning logic or conept 4. 2. Business rules Any system requires business rules to visualise th e operation of the system. 4. 3. Transformation W hat transformation does this system bring about? (What are the inputs and what transformation do they go through to fashion the outputs? ). There should be an transformation mode place Socialisation Transfer / sharing Externalisation Knowledge capture Combination Business Intelligence incorporation Knowledge Delivery 4. 4. Integration Does the KMS need to comprise with any other system? 4. 5. TailoringA KMS should sense the solvent of the lymph gland to the user of the KMS and preferably be able to adjust the mode, complexity, social club and extent of the interaction existence experienced by the client. 4. 6. Administration W hat administration is required in order to support the KMS? 4. 7. Reporting W hat reporting is required to support the management of the KMS? 4. 8. Procedures W hat processes need to be documented into procedures to be able to apply appropriate controls and guidance to support the KMS? 4. 9. capaci tance Management W hat content management functionality is required to support the management of the KMS? 5.Delivery 5. 1. Mode Any KMS requires the delivery or facilitation of knowledge or a knowledge management service. Synchronous Technique similar Time, equal Place Asynchronous Technique (AT) distinct Time, Same Place Distributed Synchronous Collaboration (DSC) Same Time, incompatible Place Distributed Asynchronous Collaboration (DAC) Different Time, Different Place 5. 2. Facilitation A KMS must have an porthole where people interact with the system. This could be a facilitator or utilise technology via Visual, Audio or experiential/tactile modes to facilitate the interaction of the user/client with the system. . 3. Style The effectiveness of a KMS can be enhanced through the adoption of a mode that is consistent with the culture of an organisation. Style sends valuable messages to a client about the KMS. 5. 4. Techniques Delivery of a KMS may require the application of skills and techniques in order to be successful. 5. 5. Access Control A KMS should learn and design clients to enable appropriate personnel and lock out inappropriate personnel. 5. 6. Accessibility A KMS needs to be accessible to people with physical restrictions or a disability 5. 7. PersonalisationA KMS should be able to be personalised to suit the client 6. Content Some KMS will hold content to enable the system to function. 6. 1. lifespan Content may be static, dynamic or compiled on the fly (mash-up) 6. 2. Authoring The content within a KMS needs to be effectively authored/prepared in a form that is usable to the client 6. 3. make A publishing process and model needs to be in place to authorise and control release of content 6. 4. Validation and referencing of Source Content needs to be obtained from authentic sources and the sources need to be identified and verifiable. 6. 5.Stewardship of the content Ownership/stewardship of the content is important as a management pr ocess to ensure the effective delivery and utilisation of the KMS 6. 6. Review and update Any content held by a KMS should be subject to a review and update protocol. 6. 7. hostage Any classified content held by a KMS must be adequately protected. 6. 8. Taxonomy Content held by a KMS may need to be pick out into an appropriate structure to enable easy discovery and use. 6. 9. Catalogue Any content held by a KMS may require cataloguing in order to interrupt manage the information. 6. 10. Version ControlAny content held by a KMS should be subject to version control. 6. 11. Disposal Any content held by a KMS that is no overnight relevant or valued should be devoted of. 7. Continuous improvement A KMS should be on a regular basis reviewed to ensure that it is meeting the objectives identified in the strategy and requirements. 7. 1. Feedback Feedback on the utility of a KMS is important to identify issues that need to be addressed. 7. 2. Performance management A Performance Manageme nt sub-system should include Indicators, Levels/Measures, a line of battle process, analysis and reporting. 7. 3. Review and AuditThird party review or audit of the effectiveness of a KMS may be appropriate. 7. 4. Benefits Realisation Management of the KMS is required in order to ensure that the benefits are being realised and the organisation is achieving the objectives it set out to meet in the development and implementation of the KMS. References and Further Reading Durant-Law, G. , The Essential Components of a Knowledge Management System Knowledge Matters. in stock(predicate) at http//www. durantlaw. info/essential-components-ofknowledgemanagement-system Langton, N & Robbins, S. (2006). organizational deportment (Fourth Canadian Edition).Toronto, Ontario Pearson Prentice Hall. Maier, R (2007) Knowledge Management Systems Information And Communication Technologies for Knowledge Management. 3rd edition, Berlin Springer. Shelley, A, The Organizational Zoo Resources. operat ional at http//www. organizationalzoo. com/resources Snowden, D, Cognitive Edge. Available at http//www. cognitiveedge. com/blogs/dave/2009/09/defining_km. php Standards Australia, AS 5037-2005 Knowledge management a guide Tiwana, A. , 1999. Knowledge Management Toolkit, The Practical Techniques for twist a Knowledge Management System, Pearson Education.